FAQ and Document

General Maintenance Requests

  • You can submit a request through the maintenance request form on our website. Please include the property address, contact information, and a clear description of the issue.

  • Tenants, landlords, property owners, investors, and authorized representatives may all use the online form to report maintenance issues.

  • Please provide your name, phone number, email, property address, unit number if applicable, the type of issue, and a detailed description of the problem. Photos are also helpful when available.

  • Yes, photos are encouraged whenever possible, as they help us better understand the issue and respond more efficiently.

  • Once your request is submitted, you will receive a confirmation message. A member of our team will review the request and follow up as needed.

  • Response times depend on the urgency and type of issue. Emergency matters are prioritized, while routine repairs are scheduled as soon as possible.

Emergency Request

  • Emergencies may include active flooding, gas leaks, electrical hazards, broken exterior locks, no heat during cold weather, or any issue that poses an immediate health or safety risk.

  • If this is an emergency, please call our office or emergency line immediately instead of waiting for an online response.

  • Yes. If there is a fire, gas smell, medical emergency, or immediate threat to safety, call 911 first.

For Tenants

  • Yes. Tenants should report maintenance issues as soon as they arise using the online form.

  • No. Tenants may submit requests directly for issues affecting their unit or living conditions.

  • Not always. The form will ask whether permission is granted to enter the property and whether advance notice is required.

  • Please submit the request with as much detail as possible, including when the issue started and whether it is affecting your ability to safely use the space.

  • Responsibility depends on the lease terms and the nature of the issue. Our team may need to review the situation before determining next steps.

For Owners and Landlords

  • Yes. Owners and landlords may use the same form to report issues in occupied units, vacant units, common areas, or exterior spaces.

  • Yes. The form can be used for vacant units, common areas, and property preparation work as well.

  • Depending on the nature of the issue and your management arrangement, you may be contacted before repairs are scheduled or completed.

  • Yes, though for larger or unrelated issues, separate requests may help us route and track them more accurately.

  • This depends on your management agreement and the urgency of the issue. Emergency repairs may need to be handled immediately to protect the property and occupants.

For Investors

  • In addition to asset management we also offer Construction and Brokerage services.

  • Yes, if you are an authorized owner, investor, or representative connected to the property, you may submit requests through the site.

  • Timely maintenance helps preserve property value, reduce larger repair costs, improve tenant satisfaction, and minimize liability.

  • For significant repairs or property-impacting issues, updates may be provided based on your ownership or reporting arrangement.

  • This form is best for maintenance and repair issues. Larger renovation or capital improvement inquiries may be better submitted through the contact page or a separate project intake process.

Access, Scheduling, and Follow-Up

  • There is a section in the form where you can indicate whether entry is permitted and share any access notes or scheduling details.

  • Please contact our office and reference your property address and the issue submitted so we can update the request.

  • Yes, the online form is available at any time. For emergencies after hours, please call the emergency contact number directly.

  • Submit the request with as much detail as possible and note your concern. If there is any immediate safety risk, call the office or emergency line right away.

Additional Questions

  • Common requests include plumbing, electrical, roofing, heating and cooling, flooring, appliances, windows, locks, and general repairs.

  • There is no charge to submit a request. Any repair-related costs depend on the cause of the issue, lease terms, and ownership approvals.

  • This form is intended for tenants, owners, investors, and authorized representatives. Vendors should contact the office directly unless otherwise instructed.

    • Complete an application and credit check

    • Provide a copy of ID

    • Paystuds (2 months)

Documents & Forms

Access commonly requested forms, guides, and property documents in one convenient place. Whether you are a tenant, property owner, or investor, this page is designed to help you quickly find and download the materials you need.

If you do not see the document you are looking for, please contact us and our team will be happy to assist you.

Tenant Documents

Helpful forms and resources for current and prospective tenants.

  • Maintenance Request Form
    Use this form to report maintenance issues in your unit or on the property.
  • Move-In Checklist
    A helpful checklist to document the condition of the unit at move-in.
  • Move-Out Checklist
    A guide to help tenants prepare for move-out and understand expectations.
  • Notice of Intent to Vacate
    Submit notice when planning to move out of the property.
  • Rent Payment Instructions
    Information on how and where to submit rent payments.
  • Tenant Welcome Packet
    A general guide with helpful property information, policies, and contact details.
  • Pet Policy
    Review property guidelines related to pets, approvals, and responsibilities.
  • After-Hours Emergency Procedures
    Important instructions for handling urgent maintenance issues outside of normal business hours.

Owner & Landlord Documents

Key forms and information for property owners and landlords.

  • Apartment Condition Statement
  • Docs in rentals folder
  • Owner Information Form
    Submit or update your property and contact information.
  • New Property Intake Form
    A starting point for onboarding a new property into management.
  • Direct Deposit / ACH Authorization Form
    Set up or update banking details for owner disbursements.
  • W-9 Form
     Download and submit tax-related information as needed.
  • Maintenance Authorization Form
    Provide repair approval preferences and authorization details.
  • Owner Welcome Packet
    An overview of our process, communication, and services for owners.
  • Property Management Services Overview
    A summary of the support and services available through Bohio Asset Management.
  • Vendor Access Authorization Form
    Provide access instructions or approvals related to vendors and repairs.

Investor Documents

Resources for investors and authorized representatives.

  • Investor Inquiry Form
    Submit questions or requests related to property support and services.
  • Property Information Request Form
    Request property-related details or documentation.
  • Asset Management Services Overview
    Learn more about our support for property operations and ongoing maintenance coordination.
  • Maintenance & Repairs Process Overview
    A summary of how maintenance requests are submitted, reviewed, approved, and resolved.
  • New Client Intake Form
    A starting point for new investor or ownership relationships.

General Resources

Commonly requested documents and informational materials for all users.

  • Contact Information Sheet
    Important contact details for general inquiries and support.
  • Maintenance Responsibilities Guide
    A guide outlining common maintenance responsibilities and expectations.
  • Emergency Procedures Guide
    Steps to take in urgent situations affecting health, safety, or property.
  • Service Area Overview
    A summary of the areas and property types we support.
  • Insurance Requirements / Information Sheet
    Helpful insurance-related information and documentation requirements, if applicable.